Terms of Service

By creating an account, browsing campaigns, buying a ticket, placing a menu order, or pledging as a sponsor partner on 9jaBackstage, you agree to be bound by these Terms of Service ("Terms"), our Privacy Policy, and our Refund Policy. If you do not agree, do not use the platform. These Terms form a binding agreement between you and 9jaGlobal Media Limited, a company incorporated in Nigeria.

Platform. The 9jaBackstage website and any associated apps operated by 9jaGlobal Media Limited.

Organizer. A user who creates and runs a Campaign for an event.

Backer. Any user who pledges money toward a Campaign, whether as a Ticket Buyer or a Sponsor Partner.

Ticket Buyer. A Backer who purchases a ticket tier for admission to the event.

Sponsor Partner. A Backer who pledges toward a Campaign in exchange for recognition or perks rather than event admission.

Campaign. A listing created by an Organizer for a specific event, structured as either an Event Campaign or a Ticket Sales Event.

Event Campaign. A Campaign that uses the all-or-nothing funding model described in Section 4, combining a Funding Goal and Deadline.

Ticket Sales Event. A Campaign that sells tickets and, optionally, sponsor pledges directly, without a Funding Goal or funding Deadline, as described in Section 5.

Funding Goal. The total amount an Organizer sets, for an Event Campaign only, as required to run the event.

Deadline. The date and time by which an Event Campaign's Funding Goal must be reached.

Pledge. A payment made by a Backer toward a Campaign, whether an Event Campaign or a Ticket Sales Event.

Menu Order. A purchase of food, drinks, or merchandise from an Organizer's on-site event menu, described in Section 6.

Pickup Code. A unique code issued to a buyer upon successful payment for a Menu Order, used to verify and collect the order at the Organizer's designated pickup point.

You must be at least 18 years old and capable of forming a binding contract under Nigerian law to use 9jaBackstage. Organizers must provide accurate identity information and valid Nigerian bank account details before any payout can be issued. We may refuse service, suspend, or terminate any account at our discretion, particularly where we suspect fraud, misrepresentation, or a violation of these Terms.

This section applies to Event Campaigns only. When an Organizer publishes an Event Campaign, the Funding Goal and Deadline are locked and cannot be changed. Ticket sales and Sponsor Partner pledges both count toward the same combined goal. Pledged funds are collected at the time of pledge but are held, not released to the Organizer, until the outcome of the Campaign is determined:

If the combined total meets or exceeds the Funding Goal by the Deadline, the Campaign is "funded." Funds are released to the Organizer, less our platform fee and payment processing fees. Ticket Buyers receive their tickets. Sponsor Partner perks become active.

If the combined total is below the Funding Goal at the Deadline, the Campaign is "unfunded." Every Backer, Ticket Buyers and Sponsor Partners alike, is refunded automatically and in full. No fees are charged on an unfunded Campaign.

This mechanism is central to the Event Campaign type and is not modifiable by Organizers or Backers on a case-by-case basis once a Campaign is live.

This section applies to Ticket Sales Events only. A Ticket Sales Event has no Funding Goal and no funding Deadline. The Organizer sets only an event date. Ticket Buyers and, where offered, Sponsor Partners may pledge at any time before the event, and these payments are not measured against any target.

Payments collected for a Ticket Sales Event are held by 9jaBackstage and are not released to the Organizer until 48 hours after the announced event date, provided the event has taken place as scheduled and no dispute or hold is active on the event. This delay exists to protect Ticket Buyers and Sponsor Partners in the absence of the funding-goal safeguard that applies to Event Campaigns.

If the Organizer cancels a Ticket Sales Event before the announced event date, all Ticket Buyers and Sponsor Partners are refunded automatically and in full, since funds are still held by 9jaBackstage and have not yet been released to the Organizer. See our Refund Policy for full detail.

Where an Organizer enables it, attendees may order food, drinks, or merchandise ("Menu Orders") from an event's on-site menu once the Organizer has opened ordering, typically once the event has started. Placing a Menu Order does not require a 9jaBackstage account or an event ticket. Anyone with the event's ordering link may order using their name, phone number, and email.

Payment for a Menu Order is collected online at the time of ordering, in the same manner as ticket and sponsor payments. Once payment is confirmed, the buyer receives a unique Pickup Code, which must be presented at the Organizer's designated pickup point to collect the order. Fulfilling Menu Orders is the Organizer's responsibility; 9jaBackstage's role is limited to processing payment and issuing the Pickup Code, in the same marketplace capacity described in Section 14 (Marketplace Role and Disclaimer).

Menu Orders are generally non-refundable once paid, except where the Organizer cancels the event before the order is fulfilled, or fails to make the ordered item available at all. See our Refund Policy for full detail.

As an Organizer, you agree to:

Provide truthful, accurate, and complete information about your event, including, for Event Campaigns, the real costs the Funding Goal is meant to cover.

Use funds released to you solely for the purposes described in your Campaign.

Deliver the event, tickets, and sponsor perks as described.

Where a menu is enabled, fulfill Menu Orders accurately and make reasonable efforts to have ordered items available throughout the stated ordering window.

Respond to Backer questions and post reasonable updates on Campaign progress.

Maintain valid payout details and complete any identity or business verification (KYC) required by our payment processor before funds can be released to you.

Not use 9jaBackstage to offer equity, securities, profit-sharing, investment returns, or any financial instrument to Backers. 9jaBackstage exists solely for reward-based and donation-based funding and direct ticket and menu sales. Tickets, goods, and recognition perks, not investment.

Failure to deliver an event as described may result in account suspension, forfeiture of future payouts, and, where appropriate, referral to backers for direct resolution or to relevant authorities.

By pledging, you authorize 9jaBackstage and our payment processor to collect and, once applicable conditions are met, disburse your payment to the Organizer. Pledges are binding commitments, subject to the refund conditions described in Sections 4 and 5 and our Refund Policy. You are responsible for ensuring your payment method is valid and sufficiently funded.

9jaBackstage charges a platform fee (currently up to 8% of funds raised, inclusive of payment processing costs) on Event Campaigns that successfully reach their Funding Goal, and on completed Ticket Sales Events at payout. Unfunded Event Campaigns are not charged any fee, and all Pledges are returned in full. Applicable fees for Menu Orders, if any, are disclosed to the Organizer at menu setup. Current fee rates are displayed to Organizers before they publish a Campaign or enable menu ordering.

Tickets are issued once a Campaign's funds are confirmed (immediately upon purchase for Ticket Sales Events, or upon funding for Event Campaigns). Each ticket purchased is issued individually with its own unique QR code, even where multiple tickets are bought in a single transaction. Tickets are non-transferable to a different event and should not be resold above face value. 9jaBackstage is not responsible for tickets lost due to a Backer providing an incorrect email address or losing access to their account.

Event Campaigns: if an Organizer cancels an event after the Campaign has been funded, the Organizer is responsible for issuing refunds to Ticket Buyers and Sponsor Partners for that event. 9jaBackstage may assist in facilitating this process through the platform but is not itself liable for an Organizer's failure to deliver a funded event.

Ticket Sales Events: if an Organizer cancels before the announced event date, 9jaBackstage issues a full automatic refund to all Ticket Buyers and Sponsor Partners, since funds are still held by the platform. If a cancellation is claimed or discovered after the event date but before funds are released, the matter is handled through the same review process as a funded Event Campaign cancellation.

Menu Orders: if an event is cancelled after a Menu Order has been paid for but before it has been fulfilled, the buyer is refunded in full automatically.

See our Refund Policy for full detail on all three cases.

You may not use 9jaBackstage to:

Run a fraudulent, misleading, or nonexistent event.

Offer securities, equity, or any investment product.

Facilitate an event that is illegal under Nigerian law, including unlicensed lotteries, contests, or gambling.

Infringe on any third party's intellectual property.

Harass, defraud, or mislead other users.

Circumvent 9jaBackstage's payment system to transact with another user outside the platform in connection with a listed Campaign or Menu Order.

9jaBackstage operates as a marketplace connecting Organizers, Backers, and, where menu ordering is enabled, event attendees. We are not the organizer, host, vendor, or guarantor of any event, ticket, or menu item listed on the platform. We facilitate payment collection, holding, and disbursement through our licensed payment processing partner. We are not responsible for the quality, safety, legality, or execution of any event or menu item, and our role is limited to operating the funding, ticketing, and ordering mechanisms described in these Terms.

All payments on 9jaBackstage are processed through Flutterwave, our licensed payment service provider. By pledging, placing a Menu Order, or receiving a payout, you agree to Flutterwave's applicable terms in addition to these Terms. Organizers must complete any identity verification required by Flutterwave before payouts can be issued.

All content on the 9jaBackstage platform, other than Campaign content submitted by Organizers, is owned by 9jaGlobal Media Limited. Organizers retain ownership of the content they submit but grant 9jaBackstage a license to display it on the platform and in promotional materials.

To the maximum extent permitted under Nigerian law, 9jaGlobal Media Limited is not liable for indirect, incidental, or consequential damages arising from use of the platform, including losses related to an event's cancellation, postponement, or failure to meet expectations. Our total liability to any user in connection with these Terms is limited to the fees you have paid to us in the preceding twelve months.

You agree to indemnify and hold 9jaGlobal Media Limited harmless from any claim, loss, or damage arising from your use of the platform, your Campaign content, or your violation of these Terms.

These Terms are governed by the laws of the Federal Republic of Nigeria. Any dispute arising from these Terms shall first be addressed through good-faith negotiation between the parties, and failing resolution, shall be subject to the exclusive jurisdiction of the courts of Nigeria.

We may suspend or terminate your account at any time for violation of these Terms, suspected fraud, or legal or regulatory requirement. Sections of these Terms that by their nature should survive termination, including Sections 16, 17, and 18, will continue to apply.

We may update these Terms from time to time. Material changes will be communicated via email or in-app notice. Continued use of the platform after changes take effect constitutes acceptance of the revised Terms.

Questions about these Terms can be sent to hello@9jaglobal.com.